Frequently Asked Questions
Can I view a list of my past orders online ?
Yes, first login to the site by clicking Log In in the upper right hand corner and entering your e-mail address and password. Once you have logged into the site you will be directed to your order history. You can go back to your order history by clicking on your name in the upper right hand corner.
From this screen you can then click on order number link. Each order that you have placed will have its own link as well as total charge and date the order was created. Click the link of the order you wish to view. You will be presented with that order's receipt page.
If you have a question about a previous order that cannot be answered by viewing your order history, please contact the Customer Service Team at 678-202-4781 between 8:30 and 5:30 PM EST, Monday through Friday, or e-mail us at SHOP EMAIL. SHOP NAME is Powered by InTandem Promotions.
How do I find the items I'm looking for?
You can browse through the site or use the search option. The search option is located at the top of every page of our online catalog. When you find an item that interests you, click the name of the item to see its detail page.
How Do I Place An Order ?
Placing an order with us is fast and easy!
Once you've found the items you would like to purchase, simply click on the Add to Cart button then the Checkout button within the basket page. Next follow the instructions on each page. You can continue to shop by clicking on the “X” to close out the window and make your next selection.
What If I Want An Item, But It Is On Backorder ?
We strive to maintain adequate safety stock levels. However, occasionally we may run out of or run low on a particular item. Inventory quantities for each item are shown on the detailed item description pages. You may proceed with your order even if we don't have enough on hand to fulfill your order right away. We automatically ship backordered items as they become available. Please note some items may be discontinued and the backorder option will not be available. If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.
How Will I Receive Order Confirmation ?
After completing the purchasing process, you will see a confirmation page with your order number. Please print this page for your records. You will receive an email confirmation after your order is processed.
To check status of your order at any time, login to the site and then click on Order Number link within the My Account Page.
What If I Have A Problem While Placing An Order ?
Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping basket by clicking on Basket from the top toolbar menu. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact the Customer Service Team at 678-202-4781 between 8:30 and 5:30 PM EST, Monday through Friday, or e-mail us at SHOP EMAIL.